Tools, Sharpening and Power Machinery - Festools

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Schnirps
10-30-08, 08:03 AM
Hello everyboby,

I need service for my Festool C12 Cordless drill.

Do you have any experinece with the repair service of Festool?
And can you tell me how to gain service for my Festool?

Thanks,

Schnirps

cwbuff
10-30-08, 08:51 AM
Try Festool USA - Power Tools - Faster. Easier. Smarter. (http://www.festoolusa.com) Click the support link. It looks like they have a return/repair policy.
sholland
10-31-08, 09:20 AM
Schnirps,

In the spirit of full disclouse, I work for Festool USA.

Our repair service is second to none. Over 98% of the tools that we receive for service are sent back to the customer within 48 hours. Free shipping to and from the service center for the first year, free shipping back to the customer only for the remainder of the warranty.

Give us a call at 800-554-8741 and we'll help get your C12 repaired.

Shane Holland
Festool USA