Electronic Alarms and Home Security Devices - Help! ADT authorized dealer?

Doityourself.com community forum was created to provide answers to all questions related to home improvement and home repair. Doityourself community can help you find information about how-to topics on small fixes to large remodeling projects. With comprehensive how-to content and expertly moderated community forums DoItYourself.com makes it easy to tackle even the most complex home improvement projects.



PDA

View Full Version : Help! ADT authorized dealer?

NewtoAlarm
09-26-08, 07:38 AM
I contacted ADT directly and also an ADT authorized dealer. The ADT authorized dealer quoted me a very attractive price for the GE Concord 4 but I have to sign up for a 3-year monitoring agreement with ADT. However, he said he's responsible for the equipment malfunction during the first 90 days only. After that, ADT is responsible. Is this true? how do I confirm this before I sign up with him and ADT? Thanks!

kcxj
09-26-08, 07:40 PM
This is correct...ADT monitors the account, and after 90 days they service you.
NewtoAlarm
09-27-08, 07:27 AM
but each time a component malfunctions, ADT will charge me a fee, correct? does anyone have experience with this? What I would like is being able to replace the component (a contact, or a glass break detector) myself, then reprogram the system myself without ADT coming out to charge me an arm and a leg for the hardware and for the service.

kcxj
09-27-08, 10:53 AM
Most dealers sell the extended service plan...if this was something that was included, then all you pay is their trip fee which I believe is $25. Technically, you are not allowed to service the alarm yourself, but I don't think they would know or even care.