Electronic Alarms and Home Security Devices - Concord 4 + DSL = phone problems

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View Full Version : Concord 4 + DSL = phone problems


teerex
05-29-08, 07:31 PM
Hello All:
Having recently been fed up with paying high cable
Internet rates, I switched to DSL. Now, every so often
my TP beeps with a phone fault error (or communications
error). I have the DSL filter that the phone company gave me
but not sure how I would tie it in as the filter has an RJ-11
jack and the Concord phone module has RJ-45s. Also, I'm
not exactly sure where the filter should go in. Should I split
the main phone line coming in and plug the filtered line to
the phone module and send the unfiltered directly to my DSL
jack ? If anyone knows how to solve this, please let me know.
It's quite annoying to be awoken early morning with 3 shrill
beeps because the panel is unable to dial out.

Thanks for any advice/insight.


gejandsons
05-29-08, 07:55 PM
The DSL needs a filter to isolate the phone line from each phone. A filter is used at every phone in the house.
Or you can run a filtered dedicated line from the box outside directly to your PC & eliminate the filters in the house.

MrRonFL
05-29-08, 08:33 PM
There is a specific filter made for alarm applications.

http://www.excelsus-tech.com/index.cfm?fuseaction=products.Category&id=6

They are widely available, and most DSL providers make them available. There are other brands. This one just happened to be the one in my tool bag, today.


teerex
05-31-08, 02:06 AM
Thanks, MrRonFL, for the link to that filter. I'll call my monitoring
company and see if I can get it from them. The Excelsus site
states I need to get it from them.