Electronic Alarms and Home Security Devices - Moose 1100e

I have a Moose 1100e alarm system connected to a monitoring company.
Usually ,I am not the one who come home first and turn off the system .
When I came back early last week ,I open the door ,the system start buzzing .
I tryed to remember the personnal code but did not .
The siren turned ON .
I call the monitoring company and told them this was a false alarm .
So I disconeted the siren and wait for my son to come .
After 1h30 my son show up and we disarm the system with the personal code (shame on me).
Now the problem is ,the system keep sending communication to the monitoring compagny .
I tryed to turn the system OFF and ON but still comminicating.
Other then that the alarm is disarmed and everything is fine .
I just disconnected the telephone line for the alarm .
My question is : do I have to reset something,because the alarm was ON for 1h30 ?
Please let me know if you have an idea .
thanks

Try disarming the system twice in a row.

This should reset it.

Did you reconnect the siren? The system supervises the siren circuit, and sends a trouble signal if it's disconnected.

Thanks for your quick responses .
The siren still disconnected .
I am going to reconnect the siren and let you know .
First ,I will try to disarm twice ,does'ent cost anything to try.
I try alot of different things but not those two
I will let you know .
Thanks again

If I'm reading this correctly, the panel won't release the line?

Hi ,
So I reconnect the siren and I am facing the same problem .
I did a test ,turn ON the alarm and went inside the house from a back door .
Alarm goes ON and siren too ,the system start dialing to the monitoring company .
So I dial my personal code (PC) on the panel and everything goes OFF and return to normal ,except the system keep sending communication to the monitoring company .
I tried to turn the system OFF and ON but still communicating.
Other then that the alarm is disarmed and everything is fine .
I just disconnected the telephone line for the alarm .

So after few try ,the only way to stop the system from communicating was to turn OFF the system and dial the program authorization code (PAC).

Is this procedure normal ?

Please let me know if you have an idea .
thanks

Panel will always call monitoring company if alarm goes off, regardless if you disarm the system or not.

Hi Mark,
Thanks for your quick response .
So the fact the system keep communicating with the alarm monitoring is normal ?
The only way I find to stop from communicating is to turn OFF the system and enter the PAC .
Is this normal too ?
Thanks

No, for the panel to keep trying to connect is not normal. The communication should only take a bit less than a minute at most. What may be happening is that it is trying to connect and failing to make a connection which makes it redial.

Have you checked with the monitoring center to see if they have actually received any contacts from the system?

Sorry, this is one of those things that could be diagnosed far more easily with a few moments of listening in with a butt set.

You threw out a lot details and actions, some of which might or might not be related, or even germane to the actual problem.

This is an older system that has a lot of settings and configurations that can and do get flakey, especially if it's ever been allowed to run on a failing battery.

The system call the monitoring center (On the right side up of the main panel I can see the red LED going ON for about 45 second ).
Then ,the LED turn off for about 20 second and goes ON again calling and this until I turn OFF the system and re-enter the PAC.
The monitoring company gets every call from me.
Last time I was trying to fix the problem ,they got 3 to 4 call in 5 minute
Backup battery is good.
Any idea ?
Thanks a lot

Oh, I must have misread the post. I didn't know it was trying to call the center multiple times.

It's just normal for the panel to communicate once when the alarm is tripped.

Did the alarm center say they got the alarm report all those times, or just that your panel tried calling them?

Sounds like your panel is not "handshaking/kissing off" correctly.

I just call the monitoring company.
This is what they told me :
They got a phone call from my system at 11:21 with code Z28 (back door) and motion detector family room.(I used the back door to test and went inside the family room).
At this time I enter my PC #(alarm went OFF)
11:24 they got another phone call and another one at 11:26 with no message .
After the 3th call, they call me and ask me to reset the alarm .
This is when, I turn OFF the system and re enter the PAC #.
Any idea with those information ?
Thanks for your time

I know on my Ademco system, if the alarm trips, I have enter my code once to shut the siren off, the enter the code again to reset.

Maybe this is what the problem is, you are not resetting it the second time.

No, Moose z1100 panels disarm with just the straight 1+user code. There's none of that annoying multiple entry business that Ademco uses.

Your initial situation was only coincidental to this dialer issue. This system keeps a memory of alarms that have not successfully transmitted, but all of that should have been long cleared.

I'm afraid that this is one of those problems that only a line by line scan of the system dialer programming will spot. Even then, realize that this is a 17+ year old piece of electronics that runs 24-7, the actual system board may be breaking down.

If you are willing to try delving into the system program, we might be able to tell you what looks wrong, but otherwise, any advice I can give you is just a shot in the dark.

Thanks Mr RON FL,
It may be coincidence but I do remember when I set up the system with the technician from the monitoring company .
He ordered me to enter codes and we did a test together .
He asked me to turn the system ON and to open a window in my house ,the alarm when ON (the siren too) and the system start dialing .
After 20 second ,I enter my PC# and the system went OFF .
The system communicate one time only .
He called me back and told me witch window I opened .

In any case ,I never had to re enter the PAC#.

This do not make the system not working ,in case of false alarm(never happen) or mistake from me ,I know I have to reset the system .
My only concern is when, I go on vacation ,if for any reason the system goes ON ,the monitoring company is going to get phone call until I am back.
Not good.

That's the point that I have been making. One of the quirks of the old Moose design was that under certain conditions, the programming could be spontaneously and randomly changed.

Generally this was the situation in which the system ran on the battery until it was depleted, or nearly depleted, then power was restored. Modern panels have a circuit to shut down the system when the battery drops to a certain point. The Moose design didn't have that function.

This could have happened years ago, and it never became an issue until you had your alarm trip.

Again, the only practical solution is for you or a technician to check the programming for odd settings or nonsense settings.