Electronic Alarms and Home Security Devices - In need of Safewatch Pro 3000 assistance

Hi All-
I just moved into a new home. The home has a ADT Safewatch Pro 3000 (EN?) installed,
and every day I get another letter from an ADT dealer wanting me to be assimilated into the
collective.
Instead, I'd rather try to "do things myself". I am, however, running into problems- which is why
I'm here asking for help.
I have no manuals- except for the ones I downloaded from ADT's site, which are only operator manuals.
Thanks to a previous posting (here), I found that my system's installer code is still set to the default of "6321". Cool- so I can get in as installer.
My panel hardware is a "Safewatch Pro 3000i" touchscreen, so the other postings I've read that talk about pressing "*" or "#" buttons during a re-boot to get into programming mode don't seem to apply to my panel. I need some guidance figuring that out.
In addition, my config. only has one user named "master". I used to know the 'master' 4-digit code, but during some botched user additions/deletions...I must have overwritten the master's code.
Now, when I try to add another user (as a normal user)...and supply the installer code (when asked)... the panel responds "Installer Code Not Authorized" and the user is not added.
(back when I was able to add a user, I had to use the 'master's code).
Problem now is that I don't know the 'master's code...only the installer's.
Besides adding a few users, I'd like to actually give my zones meaningful names and figure out the outputs(?). Apparently I have a lighting featureset, with Output 17 and Output 18 available to turn on/off...but I have no idea how to use these features and/or how to hook anything up to those outputs.
THANKS! in advance for any help.
-JD
---My system Specifics---
Panel Ver. 04.00 CAL Support 04.00
Software version: 1.0.10 - Mar 26, 2004

The panel you have is a modified Honeywell/Ademco Vista-20p

Go to: http://www.security.honeywell.com/hsce/products/control/bu/ad/14958.html

Click on the link for product literature to get a user manual.

To program a new master code:
Enter [installer code] + 8 + 02 + [new master code]

MrRonFL- you're awesome!

I was able to reset the master code and add a few users to my system.
I'm still perplexed at the method to get into programming mode.

I would like to: a) give my zones meaningful names, and b) program the
dialer to send a page to my pager upon some event(s).

Reading through various posts (like this one: http://forum.doityourself.com/showthread.php?t=222893)
I see where you say power down the panel (both AC and battery) and within 50 seconds, press * and #.

My situation is a bit more confusing, since I have a touchCenter/touchscreen with only a few physical buttons on it below the backlit-panel.
When I apply power to the system, I see (on the touchscreen) the boot sequence, "loading... ***...", and the touchscreen pulling configuration from the "panel".
After all that settles down, I can press the (soft/screen) button 'security', 'more choices', then 'console mode'. Console mode gives me the familiar keypad look and feel, with the 4 A,B,C,D (soft/screen) buttons on the left side...like I see in the operators manual. Pressing * and # have no affect- either pressing sequentially or simultaneously.
I can't figure out if I'm doing the sequence wrong, or if my particular "touchCenter" pad is throwing things off.

Thanks for leading me to the Vista 20P information and for helping me reset the master code!
:)
-John

While in console mode, hitting 6321800 will give you the exact same readout as an alpha keypad while programming.

-Jesse

Thanks LunarSquirrel! Now I can get into programming mode.
I still don't know exactly what I'm doing, since I haven't been able to locate a installers/setup manual- but I'm baby-steps closer!

Thanks again- and I'm sure I'll have additional questions soon.
-John

*These instructions are use-at-own-risk.*

Did you make any progress? I have the same setup (or something very similar).

My panel came with a printed copy of "Safewatch Pro 3000EN Programming Guide and System Installation Notes." It's technical, and really not too helpful. Since the 3000 is basically a Vista 20PS, I use the "Vista-20P/PS Series Vista-15P Series Installation and Set-up Guide." From what I can tell, they're essentially the same panels. The big difference is that the Vista manual is helpful, and available for download. There are some subtle differences between the panels -- notably the 3000 does NOT seem to support "zone doubling" or "double balanced zones."

Now, my panel shipped with the "3000EN" manual, but like you I have a 6270 Touchscreen which lists my "Panel Hardware" as "3000i". Either way, as far I can tell the Vista 20PS is very close.

From the 6270's "Console", type 6-3-2-1 8-0-0. The keypad will respond with "Installer Code", "20". This tells you that it is waiting for you to modify field number 20 -- Installer Code. First things first: to exit the installer mode type *-9-9. The touchscreen will respond with something like "panel configuration changed - keypad will restart" followed by a boot sequence for the touchscreen. BE SUPER CAREFUL TO TYPE "99" AND NOT ANYTHING ELSE (typing ninety eight would lock the panel, and then you would have to go through a panel reset...)

With your freshly downloaded/printed 20PS Installation Guide, you can go back into installer mode and try filling in some fields. I'd suggest experimenting with something harmless like field 21 - Quick Arm Enable, or field 22 - RF Jam . Option. For example, to review field 22, you'd enter 6321800 (installer mode), #22 (RF jam option). The panel will display "RF Jam Option" "22", ring three times (to let you know it's done listing the field) and the value contained in the field -- for me a "1". Some fields have entries for more than one partition. Entering #21 results in "01 ring 00 ring ring ring" to let me know partition one is set to "01" and partition two to "00". Not all fields will allow the use of # to review them. (the 6270 "rings differently then a regular keypad. I think I got it right.)

To change a field, type *22 (panel beeps), then the new value, for example "0".

That's the gist of it. Don't try goofing around in there until you have a copy of the guide. Otherwise you could end up seriously bricking your panel. Good luck!