djtyner
07-25-05, 08:40 AM
Hey all,
Have used this forum as a reference for awhile now, but first time posting. About 9 months ago, I purchased my first home and decided to get a home warranty with it. About 3 months ago, I started having heat pump troubles. This is a carrier unit that is about 15 years old.
Basically, the system wasn't blowing out cold air, so I called the warranty company, and they had somebody come out the next day. All they could find was that the system was low on freon (by about 4 pounds). They refilled and everything was fine until about 2 weeks ago. I noticed water all over the floor where the air handler unit was (inside). Once again called the warranty company and they had somebody come out the next day. The guy couldn't figure out what was causing all of the water, but blew out the lines and said everything was fine. He also checked the freon level and said he had to fill it up with 2.5 pounds.
Now, the system isn't blowing cold air, and the same guy is coming out to do a leak check. He thinks he'll find a leak and he'll have to either replace the air handler inside or the compressor outside, but since you should have a matching system he suggests replacing both (because he says my system is too old). Here's the catch.....the home warranty company only replaces the broken part, so I will have to cover the other. So my question is.....is this really true....meaning if there is a leak, I have to replace the entire system as opposed to just fixing the leak? Seems a little fishy to me, but then again I'm not an expert. Thanks for any help you can give.
Derek
Have used this forum as a reference for awhile now, but first time posting. About 9 months ago, I purchased my first home and decided to get a home warranty with it. About 3 months ago, I started having heat pump troubles. This is a carrier unit that is about 15 years old.
Basically, the system wasn't blowing out cold air, so I called the warranty company, and they had somebody come out the next day. All they could find was that the system was low on freon (by about 4 pounds). They refilled and everything was fine until about 2 weeks ago. I noticed water all over the floor where the air handler unit was (inside). Once again called the warranty company and they had somebody come out the next day. The guy couldn't figure out what was causing all of the water, but blew out the lines and said everything was fine. He also checked the freon level and said he had to fill it up with 2.5 pounds.
Now, the system isn't blowing cold air, and the same guy is coming out to do a leak check. He thinks he'll find a leak and he'll have to either replace the air handler inside or the compressor outside, but since you should have a matching system he suggests replacing both (because he says my system is too old). Here's the catch.....the home warranty company only replaces the broken part, so I will have to cover the other. So my question is.....is this really true....meaning if there is a leak, I have to replace the entire system as opposed to just fixing the leak? Seems a little fishy to me, but then again I'm not an expert. Thanks for any help you can give.
Derek