Electronic Alarms and Home Security Devices - Compass Software Question

Hello, I am using Compass to connect to my Ademco Vista 20SE panel through a direct wire modem connection. I select Telco, and click on connect. I see the modem string across the bottom of the screen, and get the message to "hit OK or press Escape after the panel has been started". At this poing I enter the 4 digit code + # + 1 on the panel, and I hear the panel click and it displays CC. So, I believe that the panel siezes the phone line. The problem is that within 15 - 30 seconds the CC disappears from the panel, and the compass software displays "waiting for panel to callback". Am I still connected to the panel at this point, or has it hung up waiting for a call back? I looked through all of the docs. and panels, but could not find anywhere to stop the panel from calling back. Any suggestions would be appreciated.

Thank you

Just one suggestion: forget using Compass. You're obviously at the panel (since you say you enter the download option), why not just program through the keypad? It's much easier than trying to get Compass to work.

Other than that, it sounds like the panel may be setup for call back. You'll have to get into and change that option first. I haven't used Compass in a while (for obvious reasons), but I think there is an option to setup call back there too - make sure it's disabled.

Good luck!

I assume you are using a Ademco CIM Mot. Assuming this make sure the phine line is NOT conected to the panel. Set compas to telco, first time coection with account in panel. hit ok and wait for computer to say "press ok after first ring" then go to keypad press 4112#1 go back to computer and click ok.